Customer Service Representative
Integrated Resources INC · Philadelphia, PA, United States
- Company
- Integrated Resources INC
- Work style
- Onsite
- Employment
- Contract
- Location
- Philadelphia, PA, United States
- Published
- 2017-08-14
- Source checked
- 2026-09-16
- Listing source
- SmartRecruiters Posting API
About this role
Company Description Integrated Resources Inc. Job Description Details: Title: CSR Location: Philadelphia, PA, 19113 Duration: 3+ months Responsibilities: Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures. The ideal candidate will have the following: High School Diploma or GED required. Minimum 1 year experience taking in bound/out bound customer calls. 1 year prior claims and or customer service experience preferred. Prior experience in the healthcare or managed care industry preferred. Minimum 45 wpm typing skill preferred. Excellent judgment and decision making skills in dealing with customer complaints and sensitive requests required. Ability to use PC applications in a MS Windows based. Qualifications High School Diploma or GED required. Minimum 1 year experience taking in bound/out bound customer calls. 1 year prior claims and or customer service experience preferred. Prior experience in the healthcare or managed care industry preferred. Additional Information All your information will be kept confidential according to EEO guidelines.
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