Operation Manager

Jobs for Humanity · Riyadh, sa-01, Saudi Arabia

Company

Jobs for Humanity

Work style

Onsite

Employment

Full Time

Location

Riyadh, sa-01, Saudi Arabia

Published

2025-05-27

Source checked

2026-10-28

Listing source

SmartRecruiters Posting API

About this role

Company Description Startup working on selling construction material through e-commerce platform Job Description you will be responsible for building and managing the end-to-end operations of our e-commerce platform. You will oversee supply chain, logistics, vendor management, fulfillment, customer service, and operational scalability. This is a high-impact role requiring a mix of strategic thinking, execution excellence, and leadership. Key Responsibilities 1. Supply Chain & Vendor Management Identify, onboard, and manage relationships with suppliers, manufacturers, and distributors of construction materials. Negotiate pricing, contracts, and terms to ensure cost efficiency and reliability. Develop and optimize procurement strategies to maintain inventory health. 2. Logistics & Fulfillment Design and implement efficient warehousing, inventory management, and last-mile delivery solutions. Oversee order fulfillment, ensuring timely and accurate deliveries. Work with 3PL (third-party logistics) partners or build in-house logistics capabilities. 3. Customer Experience & Support Develop processes for handling customer inquiries, returns, and complaints. Ensure seamless post-purchase experience to drive retention and repeat business. 4. Process Optimization & Scalability Build and refine operational workflows for efficiency and scalability. Implement technology solutions (ERP, inventory management, CRM) to automate processes. Continuously analyze operational KPIs (lead times, fulfillment accuracy, costs) and optimize performance. 5. Team Leadership & Hiring Recruit, train, and manage operations teams (supply chain, logistics, customer support). Foster a culture of accountability, efficiency, and innovation. Qualifications 5+ years in operations, supply chain, or logistics, preferably in e-commerce, construction, or building materials. Proven track record in scaling operations for an online marketplace or B2B platform. Experience with vendor negotiations, inventory management, and fulfillment optimization. ✅ Skills & Traits: Strong analytical and problem-solving skills. Hands-on, execution-focused mindset. Ability to thrive in a fast-paced, resource-constrained startup environment. Familiarity with e-commerce platforms (Shopify, Magento, WooCommerce) and operational tools (ERP, WMS) is a plus. ✅ Entrepreneurial Mindset: Passionate about disrupting the construction industry through technology. Comfortable wearing multiple hats—from strategy to execution.

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