Desktop Support
Alpha Technologies Inc USA · Wrocław, Lower Silesian Voivodeship, Poland
- Company
- Alpha Technologies Inc USA
- Work style
- Onsite
- Employment
- Unknown
- Location
- Wrocław, Lower Silesian Voivodeship, Poland
- Published
- 2015-07-21
- Source checked
- 2026-10-28
- Listing source
- SmartRecruiters Posting API
About this role
Company Description Major Investment Bank Job Description Please send me your resume at vince@ alphait. us in case you are interested. In case you are interested please send me the following information:- Daily bill Rate/ Monthly salary Expectations. Current Location Contact Number Email Address Availability for telephonic interview in the next 2 weeks. Any restrictions concerning Availability. Notice Period Updated Resume A Level 2 Desktop Support Analyst is responsible for supporting users in multiple locations. This critical role is to provide technical expertise, remote and localized technical fault resolution to users. To proactively identify and resolve issues through the use of a ticketing tool and assist users on the use of advanced features of Office and other software. Responsibilities and key tasks • - Remote investigation, resolution and escalation of all Incidents affecting the users' desktop • - Ability to diagnose and resolve software issues • - Liaise with third-level support groups when additional support/advice/escalation is required • - Support the management of Major Incidents • - Work closely with Global Service Desks to continuously improve/promote L1 resolution • - Support all ITIL processes, in particular the Incident and Problem processes Qualifications Bachelor’s degree or equivalent work experience. • In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7. • Excellent verbal and written communication skills. • Fluent written / spoken English. One of the following additional languages welcome: German, French, Italian. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist
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