Quality Engineer – Field Return Analysis (human)
Neura Robotics · Metzingen / Riederich
- Company
- Neura Robotics
- Work style
- Onsite
- Employment
- Full Time
- Location
- Metzingen / Riederich
- Published
- 2026-05-06
- Source checked
- 2026-10-24
- Listing source
- Ashby Job Postings API
About this role
YOUR MISSION & CHALLENGES - You investigate and diagnose returned robots from the field, analyzing mechanical, electrical, and software-related issues. - You carry out systematic troubleshooting, perform root-cause analyses, and document all results in a clear and structured manner. - You plan, execute, and evaluate tests to reproduce and validate the identified failure causes. - You contribute to the development and optimization of testing methods and support the continuous improvement of test processes. - You derive technical actions and design improvements and work closely with the R&D, Quality, and Manufacturing teams to implement them. - You assist in evaluating field failure trends and prepare statistical analyses to identify patterns and areas of concern. - You create technical reports, presentations, and structured lessons learned to effectively share insights across the organization. - You actively contribute to improving overall product reliability and service quality. - You support the complaint management process by analyzing root causes and communicating findings with the Service and Customer Support teams. - You participate in quality-related development of software tools used to test, read out, or diagnose robot components. WHAT WE CAN LOOK FORWARD TO - You have ideally completed a Master of Science in Mechatronics and previously completed a technical apprenticeship – for example as a mechatronics or electronics technician – possibly within a dual study program such as the Reutlingen, Esslingen or Albstadt model. - You have strong knowledge in control engineering and experience in programming, such as with Python, C/C++, or MATLAB/Simulink. - You have expertise in electronics, sensor technology, drive systems and/or robotics, and you are confident in working with measurement equipment, diagnostic tools and laboratory setups. - You have experience with common problem-solving methodologies such as 8D, Ishikawa, FMEA, 5-Why or other quality tools, and you ideally bring basic knowledge of statistics or data analysis; experience with embedded systems or industrial communication protocols is a plus. - You think analytically and in a structured manner, and you have strong diagnostic and problem-solving abilities. - You are highly self-motivated, work independently, and bring a collaborative, communicative working style. - You document your work precisely and reliably. - You have very good English skills and good German skills.
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