LAC Tracker After-Sales Team Leader
Trina Tracker Brasil Ltda. · Brazil - São Paulo
- Company
- Trina Tracker Brasil Ltda.
- Work style
- Unknown
- Employment
- Full Time
- Location
- Brazil - São Paulo
- Published
- 2026-10-21
- Source checked
- 2026-10-28
- Listing source
- Personio employer XML feeds
About this role
Responsibilities Lead and manage the LAC Tracker After-Sales team, providing technical, operational, and commercial support for Utility-Scale and PMGD solar projects throughout the O&M phase. Manage the complete after-sales lifecycle for Utility-Scale and PMGD customers, including claims, technical issues, failures, non-conformities, product improvements, and customer requirements. Serve as the main escalation point for critical customer issues, ensuring timely resolution and effective communication with customers, management, and internal stakeholders. Lead the coordination between Engineering, O&M, Sales, Supply Chain, Quality, Procurement, and other departments to develop and implement effective solutions according to project requirements, priorities, and budget. Lead the technical diagnosis and Root Cause Analysis (RCA) of tracker-related issues, defining corrective and preventive actions and ensuring proper implementation and closure. Oversee post-commissioning and O&M activities, including backtracking, tracker injection, component replacement, repairs, GPS mapping, positioning, troubleshooting, and performance optimization. Manage and monitor corrective and preventive action plans (CAPA) across Utility-Scale and PMGD projects, ensuring accountability, deadlines, and continuous follow-up. Establish and monitor after-sales KPIs, analyzing team and project performance and presenting management reports, risks, action plans, and improvement opportunities to senior management. Lead team planning and performance management, including workload allocation, prioritization, resource planning, technical development, training, mentoring, and performance evaluation. Develop and implement regional after-sales strategies and processes to improve customer satisfaction, response times, technical performance, operational efficiency, and overall service quality across LAC. Manage spare parts and component availability, including forecasting, stock management, replacement, procurement, logistics, and component sales, ensuring operational continuity for customers. Develop and maintain updated O&M manuals, technical procedures, troubleshooting guides, and best practices for tracker products. Manage relationships and negotiate with local suppliers and service providers to ensure the availability of critical components and services, particularly when required parts are not available in stock. Identify and develop opportunities for after-sales services, spare parts, upgrades, and technical solutions, supporting revenue growth and long-term customer relationships. Lead and coordinate technical training programs for customers, O&M teams, and internal stakeholders to ensure proper tracker operation, maintenance, and performance. Ensure effective customer relationship management across the LAC region, maintaining strong relationships with key accounts and ensuring a high level of customer satisfaction. Drive continuous improvement and operational excellence, identifying recurring issues, implementing lessons learned, and improving products, processes, and after-sales services. Requirements English is a must Desirable Portuguese or Spanish native
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