murex support analyst

360 IT Professionals · Chicago, IL, United States

Company

360 IT Professionals

Work style

Onsite

Employment

Contract

Location

Chicago, IL, United States

Published

2017-08-09

Source checked

2026-09-16

Listing source

SmartRecruiters Posting API

About this role

Job Description Location: Chicago, IL (60604) Duration: 4-6+ Months Robust knowledge in the following areas of Murex: FO/MO/BO functionalities Back Office Support – OSP, workflow, payments, accounting, confirmations Front office – Deal entry, simulation, pricing, pretrade rules, understanding of trading products Middle Office – VAR, RISK Creating/editing simulation views/layouts Trade workflows Adding/editing typologies (structures) Importing test cases/configuration changes End of Day (EOD) Processing. Monitor Murex based support tickets, provide support with all end-user issues, escalate issues to the support manager as needed. Communicate effectively in non-technical terms with end users to troubleshoot issues and bring to resolution. Ability to not only diagnose Murex issues but effectively train internal support staff on how to diagnose similar issues going forward. Contribute to customer and support analyst “how to” documentation, knowledge base articles, and internal troubleshooting guides. Ability to prioritize tasks and manage time effectively under time constraints. Additional Information All your information will be kept confidential according to EEO guidelines.

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