Cognitive Service Desk Administrator
IPsoft Inc. · New York, NY, United States
- Company
- IPsoft Inc.
- Work style
- Onsite
- Employment
- Full Time
- Location
- New York, NY, United States
- Published
- 2015-08-21
- Source checked
- 2026-10-28
- Listing source
- SmartRecruiters Posting API
About this role
Company Description About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers. Job Description All clients who call the Help Desk have one thing in common: They have a problem, and they need us to fix it. It’s up to our service desk administrators to provide the best solution in the shortest amount of time. They do just that, and in the process they work in many types of environments and handle different kinds of mail servers and systems. Our Cognitive service desk administrators are constantly learning and presented with new possibilities. In a typical day, you will: Teach Amelia what to do to and how to address a client issue Understand the business processes as specified for a client Be able to reword, rework, potentially automate and work that ticket for Amelia Qualifications Required: Understanding of normal help desk technology AS/400 user administration, Batch processes, RSA VPN Active Directory Solid General Troubleshooting Skills Big Picture mentality, very detail oriented and structured, The ability to pass along bugs and issues with Amelia to Management and R&D. Rock Star (Preferred) Qualifications: PowerShell knowledge is a plus Additional Information • Competitive Base Salary • Medical Insurance, Dental Insurance and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(k) Plan • Flexible Spending Accounts: Health Care, Dependent Care, Transit • Paid time off
Check the original listing
Confirm current requirements and eligibility with the source before applying.
Open original application · View source listing · Search more jobs