Customer Service Officer Abuja
Fosad Consulting · Abuja, FCT, Nigeria
- Company
- Fosad Consulting
- Work style
- Onsite
- Employment
- Full Time
- Location
- Abuja, FCT, Nigeria
- Published
- 2015-11-09
- Source checked
- 2026-10-27
- Listing source
- SmartRecruiters Posting API
About this role
Company Description Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer (CSO) in different designations where they have presence. The CSO will be responsible for attending directly to clients inquiries. Job Description Preparation of Valuation reports. • Sending out messages to customers; Birthday, Seasonal or any other messages promptly. • Communicate verbally and in writing to answer inquiries and provide information • Monitoring of returned direct debit mandate. • Attending to customers’ complaints. • Registration of incoming and outgoing mails. • Preparation of renewable and lapsed policies • Creation of customer and contractor codes • Collation of customer feedback in respect of our service delivery. • Friendliness and error free documentation. • Measure Variance from agreed SLA. • Provide special training for all employees on customer service. Qualifications Minimum HND / B.sc in International Relations, Mass Communication or any related field • Minimum 2 years work experience Skills • Advanced Communication skills (English): Spoken and written • Moderate IT skills • Moderate Business Writing • Moderate Negotiation Skills • Advanced Presentation skills Additional Information
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