Client Experience Lead

Home Instead · Nottingham, England, United Kingdom

Company

Home Instead

Work style

Onsite

Employment

Full Time

Location

Nottingham, England, United Kingdom

Published

2026-05-05

Source checked

2026-10-26

Listing source

SmartRecruiters Posting API

About this role

Company Description Home Instead is a leading provider of high-quality home care, supporting people to live independently in their own homes. We pride ourselves on delivering person-centred care and building strong, trusted relationships with our clients and their families. Job Description As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service. You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction. Qualifications Experience within the care sector Supervisory or coordination experience preferred Experience with care planning and medication (MAR charts) Good IT skills and confidence using care systems Additional Information Full UK driving licence and access to a vehicle required Participation in an on-call rota (evenings/weekends) required Enhanced DBS check required Opportunities for training and development

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