Real Time Operations Monitoring Staff

Cermati.com · Jakarta, Indonesia

Company

Cermati.com

Work style

Onsite

Employment

Full Time

Location

Jakarta, Indonesia

Published

2026-01-06

Source checked

2026-10-26

Listing source

SmartRecruiters Posting API

About this role

Company Description - Job Description ● Monitor agent and field staff activities in real time to ensure adherence to processes, scripts, and compliance standards. ● Track operational KPIs such as call volumes, queue status, collection performance, and conversion rates. ● Identify and escalate irregularities, performance gaps, or potential compliance risks immediately. ● Provide instant support and guidance to teams to resolve issues on the spot. ● Collaborate with supervisors and managers to optimize resource allocation and improve efficiency. ● Generate concise daily insights on floor performance to support decision-making. Qualifications 1. Diploma/Bachelor’s degree in any field 2. Min. 1 year of experience in Contact Center, Telemarketing, or Collection Operations (fresh graduates with strong analytical skills may be considered). 3. Familiar with basic KPIs in telemarketing/collection. 4. Good analytical and problem-solving skills with strong attention to detail. 5. Ability to work with live dashboards, monitoring tools, and MS Office/Google Workspace. 6. Strong communication and coordination skills; able to escalate issues clearly and quickly. 7. Willing to work in shifts, including weekends/public holidays if required.

Check the original listing

Confirm current requirements and eligibility with the source before applying.

Open original application · View source listing · Search more jobs