ERP Carmona
Sutherland · Carmona, Calabarzon, Philippines
- Company
- Sutherland
- Work style
- Onsite
- Employment
- Full Time
- Location
- Carmona, Calabarzon, Philippines
- Published
- 2023-10-13
- Source checked
- 2026-10-26
- Listing source
- SmartRecruiters Posting API
About this role
Company Description Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone. Qualifications KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. Additional Information All your information will be kept confidential according to EEO guidelines.
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