GUEST RELATIONS MANAGER - Holiday Home, Dubai
B7 · Dubai, United Arab Emirates
- Company
- B7
- Work style
- Onsite
- Employment
- Full Time
- Location
- Dubai, United Arab Emirates
- Published
- 2024-03-13
- Source checked
- 2026-10-28
- Listing source
- SmartRecruiters Posting API
About this role
Company Description CLIENT: Holiday Home provider LOCATION: Dubai, UAE Job Description We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay. Provide upscale guest service experiences for clients throughout their stay Be a continual source of information, help and assistance to all guests Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures, including reservations and financial transactions Actively listen to and resolve complaints Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Manage guest relations team Analyze customer feedback and suggest ways to improve ratings Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with clients Qualifications Minimum 3 years' experience as Guest Relations Manager in a Hotel of Vacation Homes setup Understanding of all hotel / Holiday Home management best practices and relevant laws Hands-on experience with Hotel Management software Excellent in spoken and written English, knowledge of other languages is a plus Excellent problem-solving and multitasking skills Leadership skills along with the ability to motivate a team into high performance Ability to work flexible hours Strong sense of responsibility and a professional presentation Degree in Hospitality Management, Tourism, Business Administration or relevant field Must be familiar with Dubai areas and its tourism spots
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